PRIVACY POLICY

 

Protecting your privacy is important to The Social Crew Event Agency Pty Ltd (ABN 99 630 236 958), organiser of Sunnyside. A reference in this Privacy Policy to ‘we’, ‘us’ or ‘our’ is a reference to The Social Crew Event Agency Pty Ltd, organiser of Sunnyside.

We are governed by the Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Cth) (the Act). We will only collect, use, or disclose personal information in accordance with the Act and this Privacy Policy. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

 

COLLECTION OF PERSONAL INFORMATION

In this Privacy Policy, “personal information” has the meaning set out in the Act. It refers to information or an opinion about an individual who is reasonably identifiable.

We collect personal information you provide to us, for example, when you:

  • register for our emails,
  • purchase tickets, or
  • enter a competition or promotion we run.

We may also collect information about your attendance at Sunnyside events and your use of our websites and social media platforms (including via cookies). Additionally, we may collect personal information from:

  • third parties such as event venues and ticketing agents, and
  • publicly available sources.

We collect your personal information for the primary purpose of providing our services to you, sharing information with our clients, and marketing. We may also use your personal information for secondary purposes that are directly related to the primary purpose, where you would reasonably expect such use or disclosure.

Where appropriate, we will explain why we are collecting the information and how we plan to use it. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

We collect personal information in a lawful and fair manner, and, where possible, directly from the individual concerned.

The personal information we may hold includes your name, mobile number, postal address, email address, and any other information provided by you when requesting services, participating in a promotion, or subscribing to our mailing list.

If you provide personal information about another individual, you confirm that they are aware, and you have obtained their consent to share their information with us.

We do not knowingly collect personal information from individuals under the age of 15 without parental or guardian consent. If you are under 15, please obtain your parent or guardian’s permission before providing any personal information.

We also collect anonymous data that does not identify you. This includes analytics data about access and usage of our website, such as:

  • IP address – location
  • browser type
  • access times
  • pages viewed

 

USE OF INFORMATION COLLECTED


In general, the purposes for which we collect, use, and disclose your personal information include:

  • to provide goods and services you have requested (e.g. ticket purchases)
  • to respond to enquiries or complaints
  • to improve our products and services
  • to consider you for employment or contracting roles
  • to administer your employment or contractor relationship with us
  • to send communications via SMS, email, mail, or phone
  • to inform you about future Sunnyside events, promotions, and offers
  • to facilitate your participation in competitions or promotions
  • to personalise your experience and suggest events that may interest you
  • for statistical, analytics, and internal business purposes

We may use or disclose your personal information:

  • for the purposes for which it was collected (and directly related purposes)
  • where you have given consent or
  • as otherwise authorised or required by law

 

COOKIES AND OTHER DATA TECHNOLOGIES

 

WEBSITE USAGE


Sunnyside uses cookies, browser data, and similar technologies to:

  • understand customer preferences,
  • enhance browsing experience,
  • measure advertising effectiveness,
  • provide personalised messages and promotions,
  • analyse website usage and traffic,
  • provide reporting to partners and sponsors.

Our website uses Google Analytics (provided by Google, Inc.) to help analyse website activity. Information generated by cookies may be transmitted to and stored by Google on servers in the United States.

We also use tools such as Meta Pixel to understand actions taken after interacting with our ads on Facebook or Instagram. This helps us create better targeted campaigns.

These technologies do not retrieve other data from your computer, collect personal information, or transmit viruses. However, they may remain in your browser for a period of time to support future visits.

By using our website, you consent to the use of cookies and similar technologies as described in this policy. You may adjust your browser settings to block cookies, but this may impact functionality.

 

EMAIL NEWSLETTER SUBSCRIPTION


If you subscribe to our email list via a form or promotion, we will collect your email address and possibly other contact details. We will only use this information for the purpose for which you subscribed. You will only be added to the list if you have actively opted in.

You may unsubscribe at any time by using the link provided in our emails or by contacting us at  hello@sunnysideart.com.au

 

TICKET BUYERS

Ticket buyers: If you purchase tickets, you will receive emails about your purchase and the associated event, regardless of your marketing subscription status. This may include:

  • order confirmations,
  • event reminders,
  • updates or changes to the event, and
  • post-event follow-up communications.

Our ticketing provider, Humanitix, complies with the Australian Privacy Principles and implements appropriate safeguards to protect your data.

For more information, view their Privacy Policy here

 

JOB APPLICANTS, STAFF, AND CONTRACTORS


If you apply for a position with us, we use the information you provide to assess your application. For contractors, we may collect relevant engagement details such as:

  • qualifications
  • CV
  • engagement period
  • pay/salary
  • bank details
  • feedback from supervisors or referees.

This includes individuals contracted directly or through third-party labour hire services.

 

DATA RETENTION


We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, your personal information will be securely destroyed or de-identified.

 

OVERSEAS DISCLOSURE


Some personal information may be stored or processed by third-party service providers located outside Australia, including the United States (e.g. Google, Meta). We take reasonable steps to ensure that any overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

 

PRIVACY COMPLAINTS OR ENQUIRIES


If you have any questions or complaints about this Privacy Policy or how we handle your personal information, please contact us hello@sunnysideart.com.au

We take privacy concerns seriously and will respond promptly to any complaints.

 

POLICY CHANGES


We may amend this Privacy Policy at any time. By continuing to use our websites or engaging with us, you accept the terms of the policy in effect at that time.